Why is my balance showing zero after I deposited?

If you just made a deposit but your balance is still showing zero, here are a few things to check:

1. Confirm the deposit has been confirmed on the blockchain. You can check this using your transaction hash (TxID) on a blockchain explorer.
2. Make sure you sent a supported asset (USDC or USDT) on a supported network (Ethereum, Polygon, Tron, Base, BSC, Arbitrum One or Solana).
3. Deposits typically arrive within approximately 1 minute, so if it has been less than a few minutes, please give it a little more time.
4. If you sent funds on the wrong network or with the wrong cryptocurrency, the deposit may not credit. 

If you have any questions, feel free to reach out:

• In-app chat
• Email: support@dpt.xyz
• Telegram: https://t.me/dpt_pay