How do I report a fraudulent or unauthorized charge?

If you see a charge on your card that you did not make:

1. Freeze your card immediately in the DPT app to prevent further unauthorized use.
2. Contact our support team with the details of the transaction (date, amount, merchant name).
3. Chargebacks must be reported within 60 days of the statement posting date.

Our team will investigate and assist you with the dispute process.